The Adoptions Coordinator is responsible for executing day to day adoptions activities and providing excellent customer service and support to new and returning adopters. This position works across the organization partnering with Lifesaving, Animal Care, Medical, and Development to ensure that adoptable animals are effectively promoted, properly matched with adopters, and adoptions are recorded accurately. They are directly responsible for the overall coordination of the adoptions program.

MAR conducts walk-in, same-day adoptions (“open adoptions”) on a first-come first-served basis, as recommended by the Humane World for Animals (formerly HSUS), in an effort to reduce our animals’ length of stay and to make adopting an animal accessible to all members of our community.

TO APPLY FOR THIS POSITION please email resume and cover letter to Bri Carroll (bcarroll@morrisanimalrefuge.org), Lifesaving Manager

PRINCIPAL DUTIES:

Adoption Management & Client Relations

• Facilitate the Adoption Journey: Manage the full adopter experience by interacting with applicants, conducting meet-and-greets, and supervising safe interactions between animals and potential families. This includes in-person, phone, and email correspondence pre- and post-adoption. 
• Provide Professional Counseling: Process adoptions and provide guidance on animal behavior, medical needs, and successful home integration.
• Commit to Excellent Service: Deliver prompt, professional, and compassionate support to all customers, including post-adoption assistance for behavioral or medical concerns.
• Maintain Values-Based Care: Ensure a culture of high-quality service while treating all animals and humans with kindness, compassion, and empathy.

Marketing & Promotion

• Manage Digital Presence: Maintain accurate online listings of adoptable animals by creating engaging bios and high-quality photo and video content.
• Drive Specialized Programming: Coordinate the “Adventure Tails” day trip program and capture promotional content to increase visibility and expedite adoptions for dogs.

Operational Support & Collaboration

• Cross-Departmental Support: Collaborate with the Foster and Volunteer/Outreach Coordinators to assist with foster placements, offsite adoption centers, and volunteer activities.
• Maintain Operational Standards: Develop program protocols, follow established department policies (including commitment to Open Adoptions policies), keep accurate records, and manage daily opening/closing procedures.
• Shelter Knowledge & Upkeep: Maintain thorough, up-to-date knowledge of each animal’s medical and behavioral status and ensure all adoption-related supplies are stocked and organized.

*The intent of this job description is to provide a representative list of the duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

QUALIFICATIONS AND EXPERIENCE:

• High School diploma or GED and some college, trade, vocational school, college, or further education preferred
  • In lieu of educational credentials, applicants with equivalent work experience will be considered
• Previous experience working in animal welfare, shelters, or rescues is required
• Must be proficient using a computer
  • Knowledge of Gmail, Google Drive, Shelterluv Animal Management Software, and Microsoft Office Suite Programs is a plus
• Must be knowledgeable in domestic animals including breeds, behavior, appropriate housing, common health ailments, and disease symptoms

QUALITIES OF THE IDEAL CANDIDATE:

• Excellent written and verbal communication 
• Comfortable interacting with the public on a day-to-day basis and working with adopters, including navigating difficult conversations
• Comfortable working humanely with animals of unknown disposition and those who many exhibit medical problems
• Self-motivated and able to work on program growth and development independently
• Detail-oriented and able to work on multiple projects simultaneously
• Thrives in a team environment & passionate about the mission of Morris Animal Refuge
• Dependable and reliable attendance as a member of a small team

COMPENSATION: $16-18 per hour,  commensurate with experience. We’re currently looking for ~20 hours/week, Tuesday- Saturday hours.

IMMEDIATE SUPERVISOR: Lifesaving Manager

HOURS: FLSA STATUS – EXEMPT POSITION

INTRODUCTORY ASSESSMENT PERIOD: The introductory assessment period runs from the date of hire for three months thereafter. For employment in any position with Morris Animal Refuge, this introductory assessment period is the period during which the specifics of the job are learned. During this period, either the employee or Morris Animal Refuge may end the employment relationship without notice or prejudice. 

EMPLOYMENT: There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Morris Animal Refuge that even exempt positions are governed by the needs of the agency, which means that employment is for no specified term and either Morris Animal Refuge or the employee, may terminate that employment at any time. The Executive Director has final authority over these decisions and determinations.

Thank you for your interest in pursuing a career at Morris Animal Refuge. Morris Animal Refuge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or domestic partner status.